knowledge management expert (finance & accounting)

What you can expect from us?

• contract of employment or B2B contract, depending on your preferences ( via Randstad )

• hybrid work model combining office collaboration with the comfort of remote work;

• an attractive, competitive salary reflective of your experience and market standards ( details presented on the first phone screening )

• access to comprehensive private medical care and a sports card to support your active lifestyle;

• the opportunity to work within a mature GBS structure of a prestigious medical leader, engaging with AI technologies and global processes;

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What will your tasks involve?

• knowledge base maintenance: create, update, and validate finance knowledge content within the ServiceNow Knowledge Base, ensuring maximum accuracy, consistency, and usability on a daily basis.
• process documentation: actively draft and update documentation across core finance processes (P2P, O2C, R2R), ensuring completeness of SOPs, Work Instructions, and User Guides.
• system transition: perform knowledge clean-up activities, participating in the decommissioning of legacy repositories (e.g., SharePoints), and structuring data for seamless migration to ServiceNow.
• AI & innovation support: format and optimize knowledge content for AI-driven solutions (chatbots), reviewing user feedback to suggest concrete content improvements.
• cross-functional collaboration: collaborate with project teams and Finance Operations to assist in knowledge integration, sharing best practices, and ensuring documentation meets set standards.
• knowledge sharing: support smooth knowledge transfer across teams, acting as a Subject Matter Expert (SME) in documentation to promote best practices and user adoption.